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Questions and Answers

Q: What areas do you service?

A: We provide services to a 60-mile radius of Conway, AR. If you are outside of this area please send us an email and we will try our best to accommodate you or connect you with another vendor, if possible.

Q: Do you rent group or wedding tents?

A: We do have a few different options and sizes. Check it out under "Other Stuff"

Q: Do you have a private location you set the tents up? 

A: Not available for bookings at this time. Tents and Pop-Up Picnics can be set up at your home or at a state park location that you reserve. 

Q: Do you have a severe weather policy?

A:Light rain won't affect our all-weather tent, but in the case of severe weather - such as severe thunderstorms, high winds, tornadoes, other potentially dangerous weather situations, or dare we say, another blizzard - we will work with you to determine if you would like to reschedule for a future booking. This keeps you, us, and our tent safe for future adventures. Deposits can be moved to a future event date otherwise they are non-refundable.


Q: Are dogs allowed?

A: Sure! We would love for you to bring your pup along for the adventure. A $15 cleaning fee will be added and you will be responsible for any damages caused by your pet. 

Q: When is Check-In/Check-Out?

A: Check-in is at 4:00 p.m. and check-out is at 12 p.m. for our Canvas Glamping Tents. If an earlier check-in time is desired, please send us a message and we will see if we are able to accommodate your request. 

Q: Do I have to set anything up?

A: Our packages provide the listed materials on the booking page and any other add-ons you select. We will set up everything you have requested to be ready for your enjoyment at the time of your scheduled check-in date. 

Q: What if I have to cancel?

A: We understand that life can throw some curveballs, so if you need to cancel or reschedule more than 24 hours  before your scheduled check-in date we will be happy to move your deposit to a future date, based on availability. Same day cancellations make it difficult for us to rebook for another party, so we will discuss cancellation fees based on life circumstances if this happens. 

Q: How do I book?

A: Complete the Request for Adventure located at top of page. We do our best to respond within 24 hours with a proposed invoice to let you know if your selected date is open. 

Q: I completed a request for booking, what now?

A: We will be in contact with you and will send you a invoice. Please review for accuracy. You have 24 hours to submit your $150 Deposit to reserve your date. The remaining balance will be due the morning of the scheduled event.

Q: What forms of payment do you accept?

A: We accept PayPal, CashApp, personal checks made out to Urban Canopy Tent Co., and/or Cash.

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